Astra for Law
openai.com448 points by vertigoruntime 11 hours ago
448 points by vertigoruntime 11 hours ago
I know someone who works in law and deals particularly with an area of US benefits and healthcare law. One of their workflows for lower-level employees at their firm involves taking in documents from healthcare plans and organizations, analyzing them for certain kinds of data, and then importing that data into an internal system they use to analyze and provide guidance on plans. The internal system can contain hundreds of documents for an individual client. All of the documents have the same information (roughly) but in totally diverse formats and styles. Once it's in the system, it's easy to compare and analyze across documents and the research process is much faster.
They recently bought a Claude subscription and began using Claude to do the initial read of the documents and output JSON they can import into their internal systems. The work still must be reviewed by an attorney - Claude is nowhere near making the kinds of judgments a lawyer would make about this content - but it has increased their throughput from 2-3 documents an hour to 8-10 documents an hour by killing the busy work.
LLMs have great advantages for this kind of work - but not for decision-making. I just don't see OpenAI ever admitting that.
(I've left some details intentionally vague because this is a very specific area of law and I don't want my friends to be identified without their consent.)
I just realized how refreshing it is to read an honest take like "from 2-3 documents an hour to 8-10 documents an hour" instead of "it's doing the work of a month in 5 minutes!!!!1".
> They recently bought a Claude subscription and began using Claude to do the initial read of the documents and output JSON they can import into their internal systems. The work still must be reviewed by an attorney - Claude is nowhere near making the kinds of judgments a lawyer would make about this content - but it has increased their throughput from 2-3 documents an hour to 8-10 documents an hour by killing the busy work.
At my company we're also in the process of deploying a system that does exactly that. And what's interesting is that you absolutely do not need a frontier model for that, a small VLM (vision-language model), with optionally a little bit of fine-tuning, gives you the same output quality at a fraction of the latency and cost.
I’m curious how this increased throughput happens.
You’ve accurately stated that AI isn’t as rigorous as a trained attorney. Doesn’t that mean that every single datapoint must be confirmed by a human?
How is that quicker than just using a human to read the content and make the call? Data entry savings?
Yes, remember that these are effectively random PDFs in various different designs and formats, some of them not editable or even OCR'd.
It took a human attorney 20-30 minutes on average to manually copy-paste data from these PDFs into a spreadsheet (while also fixing any errors they found in the document and re-checking for quality).
Now, the AI copies everything into the spreadsheet in a small amount of time, and then the human reviews it. It takes maybe ~5-7 minutes to scroll to the appropriate pages in the document, read the lines vs the spreadsheet, and make corrections. So you've gone from 2-3 items an hour to ~8-10 items an hour.
Maybe you could pay someone to develop an OCR/ML application that could do this. But that project would never be profitable, even with the time savings. At the cost of a couple Claude subscriptions, it makes sense.
Does the human find enough bugs that they stay on guard, or just rubber stamp everything without really looking at it? It’s hard to stay vigilant when stuff looks plausible.
Don't forget that humans have a not insignificant error rate when copy/pasting or copy/typing data.
I'm doing some public court records processing for bankruptcy cases (interested mostly to seek out corruption in big national cases), and yes, the "variousness" of random PDFs is exactly the issue. Trying to get the cost for a whole case down to a minimum.
Sample is around 300 court dates, shy under 1k files.
At best I'm building a claude skills file.
> Maybe you could pay someone to develop an OCR/ML application that could do this. But that project would never be profitable, even with the time savings. At the cost of a couple Claude subscriptions, it makes sense.
A better use of these Claude subscription would be to develop the app (which it can pretty much do at that point) and you could iterate to make the workflow even more efficient than your current one.
Nobody working there has the requisite experience to do this in a reasonable amount of time. These are not particularly tech-savvy folks, Claude use aside.
Reviewing something takes less time than producing it.
I...don't think that is universally true.
Few things are. It also doesn’t require standards. “Stamp this diff” culture is everywhere even before AI. A stamp is literally easier than anything else.
Whether that is useful measurement I suppose depends on the circumstances.
You don’t need a trained attorney to schematize data. The LLMs are used to make the data easier to understand and manipulate.
They'll also hallucinate and change meaning in the process of extraction and "schematization"
Not necessarily. Depends how you use it.
"Write a python script that breaks down this PDF by X feature" would not hallucinate anything in the PDF. Certainly you could trivially double check that all text in the extracted JSON was in the text layer of the PDF.
How much experience do you have with LLMs exactly? It would be consistent with my experience if Claude stuck in a line of python that just emits a JSON literal with no justification, potentially buried in a large program where an untrained person might not notice it. I don't even trust them if the output consists of structured data paired with source images from the PDF, because I've experienced LLMs fabricating the source rectangles to match the output. I only use tools like this by asking for programs, because as you note LLMs are good at that, and the verification process consists of tool calls to legitimate PDF manipulation tools so I have some confidence everything is above board. Even then I only do this for hobbies, not anything that matters.
Lawyer here. I used to trust Claude as hallucinations are near non-existent now. However for large volume tasks such as due diligence exercises, they still happen. We also tried Legora's tabular review, there were also numerous halucinated provisions in our due diligence exercise.
Junior associates hallucinate too...
And when they do, you can train them or fire them, and they learn not to do it.
LLMs change not a whit, and there's no one to take responsibility for the failure (and thus no way to fix it).
As the new variation on the old theme has it, "A computer can never be held accountable, and so very many people are trying to get them make management decisions."