How HN: Qisutu – an open-source, self-hosted ticketing and service desk

I'm surprised CGI is still used when there's alternatives like FastCGI which are a little smoother. I'm not a Perl guy, only Perl I ever did is try out Mojolicious which is a sleek web framework (looked to me like it at the time anyway) I have this habit of judging programming languages by what their web frameworks look like, and so I build small sample web apps, APIs and what not just to see what coding in said language is like. I didn't hate Mojolicious, but I don't see a future in Perl for myself, my whole career has been C# and Python (and a half dozen others).

Thank you for the inforamtion and for the lovely note. Please feel free to let your prospective customers know that we can set up a test system for them and demonstrate all the features. support@qisutu.de

Thanks for pointing it out. I would not claim that Qisutu is better for every use case; the two projects have a different focus.

Libredesk appears to be primarily a modern customer-support platform built around a shared inbox, email and live chat. Qisutu is aimed more broadly at structured ticketing and IT service management, with separate customer and agent portals, configurable queues and workflows, service and SLA management, a knowledge base, reporting, process management and an integrated CMDB.

Qisutu also supports eleven interface languages and is designed for organizations that require extensive configuration and want to keep the complete system and data on their own infrastructure.

So for a team mainly looking for live chat and a modern shared inbox, Libredesk may be the better fit. For more complex helpdesk and IT service processes, Qisutu may be more suitable.