Setting up phones is a nightmare

joelchrono.xyz

144 points by bariumbitmap 4 days ago


kirenida - 3 hours ago

Regarding users creating new accounts on phone setup:

Recently I encountered a user that had created a new Google account when switching to a new device... on their last 5 devices.

So when they switched to the latest one and called me to set up the phone, I had to wrangle the contacts, photos, cloud storage and whatnot from all of those accounts.

Another pain point for me (in the EU/Balkans) is the transfer of Whatsapp and Viber. For reasons unknown, the accounts, contacts, chats, downloaded data can't be transferred during device setup. The only way to transfer data to a new device is to create a cloud backup on the old phone, which requires creating a wapp/viber account and setting up the google drive backup (local backup to a file? lol no. Any other cloud service available? lol no). Of course, when dealing with a media-heavy user (lots of photos, lots of memes/videos from group chats that are automatically downloaded to the phone), often is the case that the cloud storage tied to the google account doesn't have enough space for the backups, because it is filled with the automatic google photos backup that nobody turns off. And the user usually doesn't want to pay for extra space on Google because they don't understand why or just plainly don't want to.

So yeah, the transfer process is slow and complicated and full of traps, but it also offers an insight in to how much the imaginary "average consumer" doesn't care about this stuff and just agrees to everything offered.

spaqin - 7 hours ago

It used to be better.

I've been running Android custom ROMs since Gingerbread days, on HTC HD2. At that time, I'd be flashing nightlies, switching between CyanogenMod and Paranoid Android, kernels, getting bootloops.

Setting up the phone was no big deal - most apps could be backed up with Titanium Backup, few that couldn't (e.g. banking) would just get redownloaded and I'd log in immediately. I was also still a student back then and had more time to tinker, but if it was anything like it is now, I would've given up much quicker.

In the last year I had to do few clean flashes with changing my phone, then updating LineageOS, and once the phone just wiped itself for no reason. Backups don't work for most apps - even if you can get one, they'll crash without a specific reason. 2FA everywhere is mostly security theater, with apps that have no business keeping my data but insisting on it, using SMS, email, authenticators, selfies. Banking apps needing two layers of root detection circumvention (because a custom ROM is already problematic, so you need root to stop them from detecting an unlocked bootloader, and then again not to detect root). Google insisting on sending a security check notification to a phone that's just been wiped with no ability to confirm that it's really you from your PC (but if you give it few minutes, it will give in and let you verify with SMS), always feels like hacking yourself.

It's a massive pain already on a clean, bloatware-free custom ROM, with a truly minimum app list. Once you need to start debloating the official OS, it's another hour or three, depending if they're nice and let you uninstall things or if you need adb access to disable offending packages.

Tzk - 2 hours ago

What I hate the most about setting up new devices up is apple MDM on our company-managed devices combined with data transfer via iTunes backup. Here’s why:

1. The devices will offer to transfer data wirelessly, but won’t tell you that some data isn’t transferred. Instead using iTunes is a must as (in our case) more data is copied. This excludes data from managed apps - understandable.

2. When updating and recovering the backup on the new device is done, the regular setup experience starts. But, as your WiFi is also copied over, the device starts trying to update and install apps in the background, even before you logged into your Apple ID. So you’re constantly annoyed by popups asking for the ID. If you try to enter it, another pop up will interrupt amd stop you from entering the credentials. It even aborts touch/face ID setup and makes you start over again. I’ve had some colleagues starting over on Touch ID for like 5 times before they were faster than the popups. That mixes with popups for company accounts like mail credentials. And even a required change of the unlock password. Sometimes up to 10 different popups spawn in a few seconds…

Seriously, why? Is it that hard to stop these prompts till the setup is done and then prompt the user for everything needed once?

sonofhans - 16 hours ago

“Phones” in the title is doing lots of heavy lifting. “Android phones” is the key missing piece.

I love Free software too, and I wish I could run more of my life on it, but it’s no longer my hobby. I like cars, too, but I don’t work on a hobby car. The author’s experience is why I use proprietary stuff like Apple for these parts of my life. A new Apple device is usually a non-event: charge it, authenticate, wait for the back to restore while you go about your business.

The cost of more freedom (in this case, from proprietary toolchains and data lakes) is needing to exercise more control (compiling custom Android images). I just, honest to god, don’t want to spend the time on it. A kid, a house, cats, getting old. I like that someone else has solved multi-device backup and restore, and I feel happy watching it happen so perfectly, even if I’m not the one controlling it.

pibaker - 7 hours ago

I am an iPhone user myself, but the number of "this is an android problem" and "just use iPhone" in response to the author's complaints surprises me. I thought HN was more anti apple in the past? Maybe we are all old now and tinkering with our devices is out of fashion, but this doesn't make the author's complaints illegitimate.

And if we zoom out a bit, iPhones are only 20% of the global phone market. The overwhelming majority of the world uses android because, well, iPhones are expensive. There are plenty of places where an iPhone is still a status symbol. Even you think the author should have bought his parents iPhones instead, there is still a whole world of people out there who would benefit from improvements in the android ecosystem.

nvartolomei - 15 hours ago

Upgraded to one of the latest iPhone recently. First time I clicked on “transfer data from old phone”. I’m used to reinstalling the operating system every couple of months from when I used Windows. It took maybe 15 minutes with close to 0 interactions. Everything was transferred. I was already authenticated in apps. What took manual steps was eSIM transfers.

I don’t remember exact steps so there could have been a bit more. But it was an impressive experience and I told my geek friends about it. They were surprised this is the first time I used this feature.

drnick1 - 6 hours ago

The best phone experience, by far, if you hate bloat and spyware is GrapheneOS on a Pixel. No accounts, no logins, no restrictions on side loading, and most Android apps that aren't affected by the Play Integrity cancer just work. You can even install Google apps if you want, but my preference is to use FOSS apps only.

lnrd - 15 hours ago

Giving an Android phone to elderly/non-technical people is asking for trouble imho. They will eventually tap their way into installing suspicious apps, adware or even straight up malware. It's inevitable, they are not aware of what they do and how to avoid the many risks of the digital world. I remember having the same struggles of OP when setting up a cheap android phone for my grandma, the amount of bloat, adware and misleading content I had to remove was incredible (and some couldn't even be removed). The irony was that after a few months of light usage, the phone was in a state even worse, full of downloaded apps and opened suspicious websites in the browser. She would swear she never even noticed any of those.

This is one of the cases in which giving them an iPhone with its walled garden has great benefits. You can also setup parental control on top of that already locked down ecosystem.

hkbuilds - 10 hours ago

The worst part is that it keeps getting harder, not easier. Every new phone setup asks you to connect more accounts, enable more permissions, and configure more services.

I recently helped a family member set up a new phone and it took over 2 hours. Between 2FA migrations, app re-authentication, and trying to figure out which backup actually had their data, it was miserable.

Phone manufacturers have zero incentive to make cross-platform migration easy. Apple wants you to stay on iPhone. Google wants you to stay on Android. The user suffers.

jazzyjackson - 6 hours ago

Get a Sonim XP3+

It's an android (11) flip phone but without Google store and without touchscreen, so almost nothing works on it

There's no setup, besides disabling the PTT button and making it open the application of your choice (as long as your choice is Clock, Voice Memo, or Music/FM Radio)

The ability to slam the phone shut to hang up, and call via speed dial without opening the "phone" app more than makes up for the lack of Instagram.

If you want a chatbot put 1800CHATGPT on your speed dial

pooper - 9 hours ago

For those on iPhones or respectable mobile network operators, not everyone has as good of an experience as you do.

For people who buy subsidized Android-based phones from some carriers such as Metro by T-Mobile USA, they either come with bloatware baked in or they download the bloatware when you first activate the device or something like that.

These things are fairly easy to disable if you know what you are doing but if you don't know what you are doing, I can imagine people will simply put up with ads showing up every time you pick up the phone. It can get annoying VERY quickly.

Normal_gaussian - 6 hours ago

I'm in the UK. I use a pixel, but also have iPhones and iPads for work reasons. My wife has a Samsung, my mother a Motorola etc.

I set up phones several times a year. What the author describes is not a problem if you go "all in" on your manufacturer. iOS or Android.

If you tick the cloud sync functions you can restore apps and copy data with a two or three step wizard. If you pay for the cloud storage level, you will have enough space for your photos etc. it's really a non event.

But if you don't go all in with your manufacturer. E.g you consider Google an untrustworthy custodian of your photos, or decide you'll stick with the free iCloud account etc. You're in for a world of tiny pains.

addaon - 16 hours ago

The article is about how setting up /Android/ phones is a nightmare.

Contrasting it to my experience setting up iPhones is… dramatic.

rl3 - 5 hours ago

https://github.com/mobile-nixos/mobile-nixos

TIL this exists. Here's hoping we see some type of NixOS + Graphene mashup one day.

teekert - 11 hours ago

Sounds like setting up Windows. The amount of explaining of “why you don't want or need that” was insane. I got Ubuntu down to 10 min or so. Including my fav apps. (I won’t make the comparison to setting up NicOS with a ready to go config ;))

hvenev - 10 hours ago

I personally call this process of setting up a new device, whether for me or for someone else, "shit shoveling". It is something of a ritual.

In the former case the thing that needs to be removed is the entirety of the OS (and if that proves to be impossible, the device is returned or discarded), and in the latter it's a scan of all apps and removal of all unnecessary apps, my grandma does not need Samsung Galaxy Games, thank you very much.

TheRoque - 5 hours ago

Somehow, I recently migrated phones, and I don't find it a "nightmare". Was fairly straightforward. Xiaomi Redmi to S25+.

Animats - 11 hours ago

I'm dreading having to buy a new rugged Android phone. I have one where all the stuff I don't want is turned off. F-Droid, Firefox, FairEmail, DuckDuckGo, no Google account. Getting a new phone into that configuration may not be possible. The major brands are more and more locked down, and the minor brands can't be trusted.

I have a Cat phone now. The actual manufacturer, Bullett, went bankrupt. Can't get the small rubber parts needed to maintain the waterproofing.

Suggestions?

timedude - 9 hours ago

None of those problems exist on GrapheneOS. In fact i regularly do a clean wipe and am up and running again in minutes.

raincole - 4 hours ago

Just like always, average Android phone users get the worst of both worlds. Android is supposed to be the freer option, but in reality only very tech savvy users are enjoying the freedom (and they install custom ROMs anyway).

deejaaymac - 15 hours ago

If you use android and don't choose GrapheneOS then idk what to tell you, its been an awesome experience with no issues for the last ~5ish years I've used it.

juancn - 15 hours ago

iPhones are basically effort free, it takes a while, but 99% of it is transferred without a hitch, some poorly written apps may need an extra step.

lsc4719 - 10 hours ago

Why don't use `smartswitch` built-in feature of Samsung phones?

freitasm - 14 hours ago

Another thing that annoys me on Android is the setup experience itself. All my recent device presentcthe same behaviour: login with a Google account, transfer data, setup voice assistant and some other defaults,done.

Then after the first app updates is done, a notification comes with "let's finish setting up your phone" and again asks to setup voice assistant, check defaults and whatever else is in the flow.

Has no one noticed that the setup flow seems to run twice?

And it's not one specific device. I do it with eight to ten devices a year, from different OEM, writing reviews and testing. They all have the same behaviour.

bossyTeacher - 10 hours ago

Vivaldi over Firefox. I would love to hear the reasoning.

1970-01-01 - 15 hours ago

Setting up enshittified devices is the nightmare. Don't curse out on all phones because they made a poor purchase decision. You're literally buying it wrong. Next time go with a slightly used device that's fully supported by GrapheneOS and marvel at the frictionless setup.

hollow-moe - 16 hours ago

I fear every single time I have to switch phones. Being degoogled means I first have to choose hardware based on custom ROMs compatibility, and fight the thing to just install the ROM. Then the fun begins, for every single stupid feature I have to install and setup a solution (app) optionally restoring a backup individually. Contacts, calendar, files, maps, passwords, airtag protection, email, IM, keyboard, weather, notes, smart garbage:tm:, alternative YouTube client...The state of current tech is pityful, if it wasn't what I was doing to put food on the table I wouldn't want any of this garbage 10 meters near me. Edit: Before any of the geniuses here says "at least you can use alternatives" I don't want to hear your copium, it's obvious this won't last.

user3939382 - 9 hours ago

I do SIP and Asterisk. I read the title and was like I know right! Oh smartphones. Setting it up is the tip of an iceberg whereas consumers and society as a whole are pay huge prices in several currencies for phones which are tremendously over engineered for and not fit for, purpose. The entire stack from Von Veumann to 5G has to go.

ray_v - 15 hours ago

Is it not clear that's it's just the well-known phenomenon, "enshittification" at play?

https://en.wikipedia.org/wiki/Enshittification

gib444 - 2 hours ago

iPhones are nice but all that iCloud data is a privacy nightmare especially without Advanced Data Protection, which the UK Gov caused Apple to stop offering in the UK (and I can see that extending to the E U).

Friction can be good in life. Good food takes effort etc. When it comes to phones, there is the issue of privacy, security and phone addiction.

When the mobile is hard to use (eg Grapheneos - no offence), it can force you to use a real computing device for most of your needs

jeffbee - 7 hours ago

If you think this setup process is a drag, imagine what a pain in the neck it is to try to use your phone after your paranoid son has fucked it all up like this.

dismalaf - 15 hours ago

This is literally the midwit meme...

Here's how you actually set up an Android phone:

- log into Google account

- select a few checkboxes (basically just if you want to restore apps or not)

- done, everything else is automatic

All the fuckery they decided to do because they think they're tech savvy wasn't required.

MagicMoonlight - 10 hours ago

“I bought terrible Google slopware and struggled with it”

Insightful stuff. Adults buy iPhones.

iberator - 16 hours ago

It is not. Takes like 30 seconds